TERMS & CONDITIONS

Warranty Policy

Full Lifetime Warranty

Firearms and parts manufactured by Punisher Built are backed by our Full Lifetime Warranty. Our manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of Punisher Built under this warranty shall be limited solely to the obligation to repair the defect, replace the firearm/part, or provide a refund at its sole discretion, and to pay transportation and insurance charges for any return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for the serviceable lifetime of the firearm or part. Modifications of the firearm will void this warranty. Modifications include but are not limited to the addition of any non-Punisher Built or third-party manufactured accessory to the firearm, and disclaims all responsibility and liability for any damage caused as a result of such third-party accessory use. This warranty does not cover ordinary wear and tear and also does not cover any damage resulting from repairs or adjustments, careless handling, neglect, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

To initiate a Warranty claim, Please email at customerservice@punisherbuilt.com and title your email as Warranty Claim. All complete firearms need to be returned in full for repair. Replacement parts will not be issued or sent to the customer. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. Punisher Built will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If Punisher Built is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. Punisher Built is not responsible for transfer fees at the FFL.

Under no circumstances shall Punisher Built be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Punisher Built will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.

Product Price and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. If you have placed an order and the price drops within 30 days of your order date, Punisher Built will offer a credit for the difference upon your request. Punisher Built does not honor price change requests for orders placed more than 30 days prior to the change in price. Punisher Built also does not allow raincheck pricing for any prior Sale or Daily Deal prices if you have not placed an order.

Purchasing

Purchasing Protocol

All NFA Rules Apply.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

Cancellations

Order Cancellation Policy

Customer Cancellations

Due to processing timeframes and procedures, orders containing items fulfilled by Punisher Built cannot be cancelled.

All cancellation requests must by email with 24hrs.

Cancelled orders may not be reversed. All cancellations are final.

All sales of gift cards are final and cannot be refunded.

Company Cancellations

In some cases, Punisher Built may have to cancel an order or part of an order.  Punisher Built will provide a refund or gift card for the amount of the order or part of the order that was cancelled.

Firearm Reshipments

If your firearm, lower receiver, or frame is not able to be delivered to your selected FFL dealer, it will be returned to Punisher Built . You may choose to have the order reshipped or request a refund (subject to a restocking fee).  Punisher Built will only reship orders needing reshipment one time. If the second attempt to ship the order is unsuccessful, the order will be automatically refunded (subject to a restocking fee).

Repairs

Customers who send in any Punisher Built manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.

Please email customerservice@punisherbuilt.com

We will reply to this email with an RMA or updated information on your repair.

Amending Orders

If the order has not shipped, please contact us directly.

Shipping Times

All standard shipments are FOB our warehouse.

Typically, you can expect your order to ship within 5-7 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note that upper receivers may take up to 15 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Please verify that Punisher Built has a copy of the FFL from your dealer.

Shipping Costs

For shipping costs of freight items ie. Safes, please email us at customerservice@punisherbuilt.com with the item name and item number and you would like a quote for shipping.

Order Tracking

Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

In-Store Pickup

Order Restrictions

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

1. A legal resident of the state in which you are ordering.
2. 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Punisher Built has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Punisher Built. Additional shipping charges will apply to orders that need to be reshipped.